STAFF TRAVEL PUBLIC OFFICE OPENING HOURS CHRISTMAS & NEW YEAR 2022/2023: (Even though the airport staff at London City Airport called four days ago to say our bag had been located there) I will certainly NEVER fly this airline again, and can hopefully help prevent others from having a similarly atrocious experience.STAFF TRAVEL PUBLIC OFFICE OPENING HOURS CHRISTMAS AND NEW YEAR 2022/2023, I am writing this review a week later, and the baggage has still not been returned nor any of our calls ever returned by the airline. When we finally arrived in London (at a different airport and after public transportation had shut down) we found that Aer Lingus had lost our checked baggage. This happened at least four times that I counted over the five hours of waiting and rebooking. Any passenger who grumbled about the delay and inefficiency was immediately threatened with police action and prosecution. We were traveling with our one year old, and were rebooked on a flight 12 hours later, but it took 5 hours after our flight was cancelled to find this out. ![]() They did not prioritize rebooking vulnerable passengers first, such as the woman traveling for cancer treatment. When one person finally did show up it took them three more hours to process the 150+ passengers one at a time, (by which point five more flights to London had already departed) and the process was totally chaotic. The Dublin Airport termina l operator, and not the airline, eventually brought water for the abandoned passengers. The website was useless, and after 45minutes on hold the phone-based reservations group said they couldn’t help because the flight had boarded. On a recent trip from Dublin to London, our flight was cancelled after boarding, and there was no one in the terminal when we exited to help passengers rebook for more than an hour and a half. I have been filling up forms (because they do not have any numbers or real person you can talked too) SINCE JULY! I had 1 answer out of 10 forms! … – showįew airlines can claim to have strong customer service these days, but I’ve never experienced one as hostile to customers as Aer Lingus. I am extremely angry and disappointed of this company and the way they treated me. I had a huge breakdown and was in a lot of pain when I got there. I was out of breath and almost passed out before getting there. After finally paying, the flight was about to LEAVE WITHOUT ME! I had to go through security and RUN as fast As i could to not miss my flight. I decided to go with the 800$ ticket to be back at my home on time. On my own! They didn’t have anything else and weren’t even sure about it Since I was a child I had back problems, and stressful time like this makes my back very painful. After they told me that I wasn’t on the flight I HAD to take a new ticket for 800$ now or I would have to wait minimum 2-4 weeks to go back home. After a long wait and the late opening of AER Lingus checking desk, I finally TRY to check my luggage and they tell me: THAT I CALLED AND CANCELLED MY FLIGHT BACK! Who does that? I would NEVER answer my phone in Europe because I do not have an international phone and keep it on airplane mode! They LIED and would not give me ANY PROOF OF THE MYSTERY CALL THAT CANCELLED MY WAY BACK. The day of my flight back I am at the airport not 1,2,3 but 4 hours before my flight. ![]() I had bought my tickets for my flights (2 way ticket) a long time ago (December). WORST FLIGHT & COMPANY I HAVE EVER EXPERIENCED! READ CAREFULLY AER LINGUS because I am not stopping until I get my 800$ refund and how much you made me through! In July, I was coming back from a very nice trip with my family.
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